Privacy policy for Willow Day Spa

Willow Day Spa in Bath runs this website. This page explains what information we collect when you use it, why we need it and what you can ask us to do with it.

What we collect

• What you send us through a form on this site: your name, how to reach you and your message. We use it only to answer you and to provide what you asked about.
• If you book an appointment on this site, we also keep the service, the time you chose and your contact details.
• Visits to the pages of this site are counted without cookies. A visitor is recognised only by a one-way code that changes every day, so we see how many visits a page had, but not who you are.

Who else processes it

This website runs on a website platform that stores the messages you send us and counts visits on our behalf. We may use service providers, including AI services, to help us read and answer messages. They process your information only to do this work for us. We do not sell your information.

How long we keep it

We keep your messages and contact details for as long as we need them to answer you and to keep a record of our work together, and delete them when they are no longer needed.

Your rights

You can ask us what information we hold about you, ask us to correct it or delete it, or withdraw a consent you gave. Write to us through the contact form on this site, and we will answer within 30 days.

Changes to this policy

If this policy changes, the new version will appear on this page. Last updated: 2026-10-12.